Refund Policy

Thank you for shopping at gajet.lk, operated by Blinc Webs Private Limited. We are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with your purchase, we are here to assist you. This Refund Policy outlines the process for returns, refunds, and exchanges.

Returns

We accept returns within 14 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Returns are accepted only for undamaged products not caused by misuse, and acceptance is at our discretion under special circumstances.

Refunds

Once we receive and inspect your returned item, we will notify you via email ([email protected]) or WhatsApp (+94787454944) about the status of your refund. If approved, we will initiate a refund to your original payment method within 7 business days. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase. It may take additional time for the refund to appear in your account, depending on your payment provider.

Exchanges

If you wish to exchange an item for a different size, color, or style (e.g., computer peripherals, electronic devices, ornaments, or indoor plants), please contact our customer support team within 14 days of receiving your order via email ([email protected]) or WhatsApp (+94787454944). We will provide instructions on how to proceed with the exchange, subject to product availability.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Personalized or custom-made items
  • Perishable goods (e.g., indoor plants that have been damaged due to improper care)
  • Products damaged due to misuse

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately via email ([email protected]) or WhatsApp (+94787454944). We will arrange for a replacement or issue a refund, based on your preference and product availability. For warranty claims, the bill sent to your email serves as the warranty document.

Return Shipping

You are responsible for covering the shipping costs for returning your item unless the return is due to our error (e.g., incorrect item shipped or defective product). In such cases, we will provide a prepaid shipping label for returns within Sri Lanka. Please contact us for return instructions before shipping.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive your returned item. Delivery times for exchanges may vary, typically taking 3-5 days within Sri Lanka, subject to change due to holidays.

Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to our customer support team. We are here to ensure your shopping experience with gajet.lk is seamless and satisfactory.

Blinc Webs Private Limited
Polgahawela, Sri Lanka
Email: [email protected]
Phone/WhatsApp: +94787454944